Login to Apply

Lancashire | On-site

I’m currently partnering with a well-established UK manufacturer that continues to invest heavily in its technology and people. As part of their ongoing growth, they’re looking to add a 1st Line IT Support Engineer to their IT function.

This is a great opportunity for someone early in their IT support career who enjoys being the first point of contact, solving problems, and delivering an excellent user experience.

The Role

As a 1st Line IT Support Engineer, you’ll be the first point of contact for internal users, providing day-to-day support across desktop, hardware, and core business applications. You’ll play a key role in keeping the business running smoothly by resolving issues quickly and escalating where needed.

What You’ll Be Doing

*

Acting as the first point of contact for IT support queries via phone and helpdesk

*

Logging, qualifying, and documenting incidents accurately

*

Working within a ticketing system to resolve issues in line with SLAs and KPIs

*

Providing desktop and end-user support across:

*

PCs and laptops

*

IP phones, headsets, monitors, tills, and peripherals

*

Delivering first-time fixes for known issues and troubleshooting new problems

*

Escalating more complex issues to 2nd Line support when required

*

Supporting users both on-site and remotely, including locations across the UK

*

Maintaining accurate asset and stock records within the asset management system

What I’m Looking For

*

Confident and professional call-handling skills

*

Strong communication skills (both verbal and written)

*

A customer-focused mindset — you enjoy helping people

*

Ability to gather accurate information and prioritise effectively

*

Solid problem-solving and troubleshooting skills

*

A basic understanding of networking fundamentals

Technical Skills (Required)

*

Good working knowledge of Windows 10 / Windows 11

*

Experience supporting Microsoft 365 / Office 365 applications

*

Basic networking knowledge with the ability to carry out initial troubleshooting

Nice to Have (But Not Essential)

*

Exposure to Windows Server 2016+

*

Experience supporting bespoke or in-house applications

*

A relevant IT qualification or certification

Why Apply?

*

Join a stable and growing manufacturer with a strong UK presence

*

Work in a supportive IT team with clear progression opportunities

*

Gain exposure to a wide range of technologies and environments

*

A role that genuinely values customer service, quality, and continuous improvement