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Field Service Agent – Smart Technology | London-Based |

A rapidly growing European tech scale-up is seeking a Field Service Agent to join its UK Deployment & Maintenance team. This innovative company is transforming last-mile delivery through advanced smart locker solutions and has recently expanded into the UK market.

?️ Role Overview

In this position, you’ll play a key role in coordinating and supporting field operations across smart locker installation and maintenance. You’ll serve as a critical link between contractors, technicians, and internal teams, ensuring high-quality service delivery and smooth resolution of technical issues.

? Responsibilities

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Coordinate field activities such as site surveys, installations, and maintenance tasks.

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Provide real-time support to technicians and site managers via phone, email, and messaging platforms.

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Troubleshoot both hardware and software-related issues with locker units.

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Adapt task schedules in real time based on technician availability and project needs.

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Track and document invoicing for suppliers and clients based on completed tasks.

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Manage and resolve escalations, ensuring clear communication and fast resolution.

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Contribute to process documentation, training guides, and SOPs.

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Stay informed on product developments and operational changes to support field teams effectively.

✅ Requirements

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Strong problem-solving skills and technical troubleshooting ability.

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Fluent in English with excellent communication skills.

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Experience coordinating with contractors and managing field or maintenance operations.

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Strong organizational skills and the ability to multitask under pressure.

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Comfortable working independently and proactively in a fast-paced environment.

? Desirable Skills

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Familiarity with maintenance or field service management software.

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Prior experience in a high-growth or startup environment.

? What’s on Offer

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Competitive salary based on experience.

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Opportunity to join a high-growth European tech company during an exciting expansion phase.

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Potential for contract to be extended or converted into a permanent position.

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A collaborative, international team culture with room to grow.

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The chance to make a real impact on the future of delivery and logistics tech.

If you’re looking for a dynamic role where you can combine technical know-how with operational coordination, and you’re excited to work in a fast-moving, innovative environment — we’d love to hear from you