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Job Title:

Administrative Assistant

Location:

Swindon, Wiltshire (Dorcan area)

Reports to:

Office Manager

Working Hours & Conditions:

* Full-time role, standard office hours 08:30 - 16:30 Monday to Friday.

* Based at the Swindon factory / office location.

* Some standing / walking may be required for trade counter and stock checks.

Salary:

* £12.21 per hour

* This a temp to perm role

About The Client

A long-established, family-run trade supplier of high quality Liniar & Sheerline windows, doors and roof systems, operating from a state-of-the-art factory in Swindon. We supply both installers and the wider home improvement market.

Purpose of Role:

To provide administrative support to ensure efficient operation of the office and smooth coordination between sales, production, delivery and trade counter functions.

Key Responsibilities:

* General office duties such as answering phone calls, responding to email enquiries, greeting visitors and clients.

* Maintaining and updating customer and supplier records in the database / CRM.

* Processing orders: entering new orders, checking order details, liaising with production and delivery teams to ensure timely fulfilment.

* Managing the trade counter: processing customer purchases, preparing quotes, ensuring counter stock is correct.

* Managing schedules and calendars for relevant staff, booking appointments/meetings.

* Assisting with invoicing, basic bookkeeping and purchase orders.

* Preparing paperwork for deliveries and shipments.

* Maintaining office supplies, stationery and ensuring the office environment is kept tidy and organised.

* Supporting Sales & Marketing: help with brochures, catalogue updates, uploading product information, maintaining the gallery and videos (or coordinating with external parties).

* Handling internal communications: distributing memos, notices, ensuring staff are kept informed of schedules, deliveries, etc.

* Liaising with other departments (production, delivery, showroom) to ensure smooth flow of information.

Skills & Qualities:

* Excellent organisational skills and attention to detail.

* Good verbal and written communication.

* Comfortable using computers: MS Office (Word, Excel, Outlook), experience with databases or CRM systems.

* Ability to prioritise, multitask and meet deadlines.

* Team player, but able to work independently with minimal supervision.

* Friendly and professional demeanour, especially at front-of-house.

* Numerate, with ability to work with figures, invoices, data.

Experience & Qualifications:

* Previous experience in an administrative role

* Experience handling customer enquiries and order processing.

* A good standard of education; preferably GCSEs / equivalent in English & Maths