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Role: Service Desk Analyst (Level 2 Support)

Location: Marlborough, Wiltshire — Full-time, On-site

Salary: Up to £35,000 DOE

Benefits: Training & development, pension, generous holiday, on-site parking, supportive culture, and regular social events

Our client, a leading managed service provider, is hiring a Service Desk Analyst with solid Level 2 support experience across Microsoft 365 and modern Azure cloud technologies. This is a key hands-on role providing high-quality support to a diverse client base while contributing to infrastructure improvement and project delivery.

What you’ll do

Deliver Level 2 technical support across Microsoft 365 and Azure environments

Troubleshoot user and system issues across desktop, network, and cloud platforms

Manage escalations, ensuring timely and professional resolution

Support hardware and software rollouts, migrations, and upgrades

Maintain accurate documentation and follow ITIL-aligned processes

Liaise with vendors and internal teams to ensure smooth service delivery
You’ll work closely with senior engineers and service delivery leads to enhance client environments and ensure stable, secure performance across the modern workplace stack.

What we’re looking for

Proven Level 2 IT support experience (MSP background desirable)

Strong understanding of Microsoft 365 administration and Azure AD

Knowledge of Windows Server, networking, and virtualisation fundamentals

Experience with endpoint management and device security

Excellent troubleshooting and communication skills

A proactive, customer-focused approach and passion for continuous learning
The ideal candidate will enjoy working in a fast-paced, collaborative environment and take pride in delivering a consistently high level of service.

Why join?

Up to £35,000 DOE with clear progression opportunities

Full training and support towards certifications

On-site, collaborative team culture

Great benefits and a genuine focus on employee development


Apply now to join a growing IT team supporting modern, cloud-first environments