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The Customer Service Manager will oversee daily operations within the customer service department, ensuring excellent service delivery and satisfaction. This role is perfect for someone with a proven track record in managing customer service teams in the business services industry.

Client Details

This organisation is a well-established, medium-sized player in the business services sector. Known for its commitment to professional excellence, it offers a structured and supportive working environment for its employees.

Description

Manage and lead the customer service team, setting clear goals and objectives.
Develop and implement strategies to improve customer satisfaction and retention.
Monitor and report on team performance using key metrics.
Handle escalated customer issues with professionalism and efficiency.
Collaborate with other departments to ensure seamless service delivery.
Maintain up-to-date knowledge of industry trends and best practices.
Oversee training and development programmes for team members.
Ensure compliance with company policies and procedures.Profile

Proven experience in managing customer service teams within the business services industry.
Strong leadership and organisational skills.
Excellent problem-solving abilities and attention to detail.
Proficiency in customer service software and CRM systems.
The ability to work under pressure and meet deadlines effectively.
Exceptional communication and interpersonal skills.Job Offer

Competitive salary of £35,000 to £38,000 per annum.
On-site parking for added convenience.
Access to a company pension scheme.
A permanent position with opportunities for career growth.
A supportive and structured workplace culture