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Customer Service Manager
Location: Bournemouth
Salary: £50,000 per annum DOE
Hours: Monday – Friday
FREE onsite parking
 
Our client is seeking a standout Customer Service Manager – someone who brings fresh energy, genuine passion for customer care, and the ability to lead from the front. This is an exciting opportunity to shape and drive a high-performing team, delivering exceptional service. The ideal candidate will be a confident, collaborative leader with excellent analytical skills and a hands-on approach to improvement.
 
Duties:

Manage day-to-day customer support activities for a global client base, ensuring consistent, high-quality service
Design and implement medium- to long-term strategies aimed at improving service delivery and operational efficiency
Enhance the customer journey from placement to fulfilment, ensuring a smooth and satisfactory experience
Identify and adopt new technologies or digital tools that can streamline service operations and improve response times
Analyse service workflows, data trends, and performance metrics to inform decisions and optimize customer interactions
Guide and support new hires through onboarding processes, and provide continuous mentoring and coaching for team development
Prepare and deliver regular reports aligned with organizational goals and performance expectations
Continuously assess order processing functions—such as tracking, fulfilment, and customer follow-up—to identify inefficiencies and areas for improvement
Develop and implement best practices for internal communication to improve team collaboration and service consistency
Set clear performance benchmarks and lead the team in achieving service quality and productivity targets
Monitor and evaluate customer feedback to address pain points and proactively enhance satisfaction
Lead and support initiatives focused on improving process efficiency and overall service performance at the operational level 
Skills:

Previous experience as a Customer Service Manager (minimum 5 years)
Excellent knowledge in ERP systems
Strong communication and leadership skills
Dealing with International customer service is desired but not essential 
To apply, or for more information please contact Shannon on (phone number removed) or send an updated cv to (url removed)