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Hello All,

Leo Recruits are working with a prestigious hotel in Surrey who are currently on a drive to set the standards of excellence in the luxury sector of the hotel industry. Located in a stunning setting, the hotel employs some of the most skilled, professional and dedicated people that the industry

The successful Assistant Night Manager will be expected to:

- Report to the Night Manage and the other Front of House Management
- Be responsible for assisting in the smooth running of the reception desk between the hours of 22:45 and 07:15.

About the Assistant Night Manager Position

Elmbridge district of Surrey Full Time (40hrs pw)
Rota: 5 days on 2 days off £27,000 (Annual Salary)

ASAP start Permanent

Assistant Night Manager Benefits:

* Competitive Salary

* 28 days annual leave

* Staff accommodation available

* Uniform

* Pension scheme

* Free meals on duty

* Free parking

* Friends and family rates.

Assistant Night Manager Skills & Specification:

* Hotel reception experience for a minimum of four years

* Knowledge of four-star hotel standards

* At least one years’ experience of a similar role

* A friendly, welcoming and customer focussed approach and providing a consistently high standard of customer service

* High standard of spoken and written English

* High standard of presentation and etiquette

* Hospitality qualification or working towards would be desirable

* Ability to remain calm under pressure and challenging situations

* Excellent interpersonal skills including telephone manner

* Good administrative skills

* Good team working skills

* Working knowledge of Opera PMS would be an advantage

* Commit to continuous personal development

Assistant Night Manager Key Responsibilities:

* Providing a friendly, welcoming and efficient service to all guests in line the hotel vision and values

* Ensure all guest requests and enquiries are handled professionally, providing callers with comprehensive information regarding hotel services

* To transfer incoming calls to the relevant department or take a message in their absence

* Ensure all requests are recorded and actioned in accordance with company policy and in an efficient and courteous manner

* To be aware at all times of current business targets and to focus at all times on achieving these targets

* To deputise for the Night Manager and at as Duty Manager in their absence

* Ensure night audit is completed and correct

* Assist with training and onboarding new joiners

* Assist in ensuring the security of the hotel, guests and staff during the night