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Involve Recruitment (Midlands) Ltd are working with a white goods appliances company in the Staffordshire area to recruit for a Customer Service Manager!
This role will lead a team of 2 but very much lead by example and be a part of the team!
The primary duties include answering customer queries and resolving problems / complaint resolution, setting team goals, monitoring progress, onboarding and training staff members.
The ideal person will have experience in Continuous Improvement, Implementation of processes / training and mentoring plans, experience investigating warranties and ideally from WHITE GOODS OR ELECTRICAL GOODS DISTRIBUTION / MANUFACTURING BACKGROUND!
Salary - £35,000 to £45,000
Working hours are Monday to Friday 8am to 5pm
Daily duties include
· Day to day management of customer service team
· Complaint resolution
· Warranty investigation / credits and returns
· Liaising with Sales, Warehouse, Logistics, accounts etc to meet customer needs
· Training and mentoring of customer service advisors
· Onboarding and recruitment of new employees
· Setting customer satisfaction targets / KPI’s and managing
· Ensuring the customer journey is seamless
· Implementing new processes and continuous improvement of processes and systems
· Creating customer loyalty programs / obtaining customer feedback to increase revenue and improving client retention
If you have experience working within the Domestic Electrical Appliances and are Passionate and are a driven Customer Service / Customer Experience Manager / Leader then please apply