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Our Client ( Global Home Applicance Manufacturer) based in Weybridge is looking for a Technical Service Manager, Part of Air Solutions team is responsible for helping to develop and grow the UK business. As Technical Service Manager you will manage the technical support team to deliver agreed service levels, to continuously improve customer services and promote companybrand.

Role & Responsibilities :

* Manage the field service team of engineers to deliver service and value to customers including system commissioning, customer support, and implementing corrective and preventative action plans

* Help in managing the spares availability supporting distributions and direct customer channels

* Ensure best in class levels of technical documentation are available to customers and AS colleagues

* Support in managing the training academy and resources ensuring materials are updated and optimal utilisation

* Achieve set and agreed KPIs as discussed with the General Manager

* Provide effective and detailed reporting of all technical supporting team and service activities as and when required

* Liaise with other departments to help resolve payment disputes when required, to assist in new product introduction with relevant stakeholders and end of life management to optimise levels of inventory

Skills, Education & Experience :

* Solid relevant experience, preferably gained from a reputable manufacturer. Engineering or other relevant technical based qualifications are desirable

* Proven effective leadership and management skills

* Good technical and product awareness, including product development and business planning. Good understanding of all relevant legislations  Excellent interpersonal and communication skills

* Experience of working within a performance management environment – KPIs and Service Level Agreements

* Highly focused and capable of sustaining a fast pace in a dynamic environment

* Able to constructively challenge and improve existing practice

* Completer finisher, able to be resilient to drive issues through to a successful customer-focused solution

* Good judgement, able to make practical and realistic decisions within scope of responsibility

* Proven commercial acumen and ability to achieve commercial objectives

* Proficient in Microsoft Office including PowerPoint and Excel

Benefits :

9% Employer Contribution into your Pension

Life Assurance

Private Healthcare (including optical & dental) for you and your family

25 Days’ Annual Leave (+ Public Holidays)

Staff Discount

Subsidised Cafeteria