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Urgent contract Senior Digital Service Owner

Duration: 12 months

Hampshire - ocassional travel to site

As a Senior Digital Service Owner, you will lead the development and delivery of a comprehensive digital service portfolio. You will define and implement the strategy for multiple service areas — including cloud and hosting, collaboration and communication tools, engineering and research platforms, enterprise IT systems, software services, and workplace technology. You will be accountable for ensuring these services are well-governed, high-quality, and aligned with business priorities.

Key Responsibilities

* Develop and implement a cohesive multi-service digital strategy that meets both current and future business needs.

* Collaborate with technical specialists, project managers, and portfolio leads to ensure digital services are effectively designed, delivered, and continuously improved.

* Oversee the full lifecycle of each service — from inception and deployment to operation, improvement, and retirement.

* Maintain responsibility for governance, service performance, and end-to-end delivery to agreed standards and service levels.

* Act as the primary escalation point for issues within your service portfolio.

* Monitor, evaluate, and report on service quality, using insights to drive continuous improvement.

* Build and sustain strong stakeholder relationships through clear communication, influence, and collaboration.

* Work in an agile and adaptive way to manage priorities and respond to evolving organisational needs.

Essential Skills and Experience

* Proven experience in developing and delivering digital or IT service strategies that align with business goals.

* Strategic and analytical mindset, capable of translating business requirements into operational outcomes.

* Demonstrated success in managing IT or digital services throughout their lifecycle — from planning and implementation through to optimisation and decommissioning.

* Experience leading multiple concurrent digital services, ensuring adherence to performance standards, contracts, and SLAs.

* Skilled in managing service delivery through diverse sourcing models (in-house, contract, and third-party suppliers).

* Experience negotiating and managing SLAs and ensuring effective performance management of internal teams and external vendors.

* Strong leadership, communication, and stakeholder management abilities.

* Capable of balancing conflicting priorities and adapting quickly to change.

* Experience working across digital teams to develop roadmaps and deliver initiatives that provide measurable business value.

* Certified or experienced in ITIL (v3 or equivalent).

* Familiarity with agile methodologies such as PMI-Agile, Scrum, or similar frameworks