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GENERAL MANAGER - JOB DESCRIPTION

LOCATION - BISHOP AUCKLAND

Responsible for: Day-to-day management of the clubhouse, bar, kitchen, events, staff, maintenance, and business development.

Role Purpose

To lead the day-to-day operations of the clubhouse, bar, kitchen, and events, ensuring high standards of service, financial efficiency, and long-term growth. The General Manager will drive revenue, maintain facilities, manage staff, and promote the club as a premier community venue.

Key Responsibilities

Operations & Business Development

Oversee all clubhouse operations including bar, catering, functions, and maintenance.
Drive business growth through new revenue streams, events, and facility hires.
Monitor performance against profit & loss targets; control costs and maximise income.
Ensure compliance with licensing, H&S, and food hygiene regulations.
Lead on stock control, ordering, and supplier relationships.
Maintain venue safety, cleanliness, and presentation to high standards.Finance & Administration

Handle all financial processes including cashing up, banking, payroll data, and stock reconciliation.
Produce regular financial and operational reports for the board.
Identify and secure grant funding to support club development.
Prepare quotes and manage bookings for external venue hires.Staff Management

Recruit, train, schedule, and supervise bar, kitchen, and cleaning staff.
Maintain a motivated team focused on high-quality service.
Ensure staff follow club policies and licensing requirements.
Monitor wage budgets and staff ratios to optimise efficiency.Customer Service & Club Promotion

Deliver excellent service to members and visitors.
Actively promote use of the clubhouse for events and functions.
Maintain a strong presence during events, ensuring smooth operation and customer satisfaction.Facilities & Compliance

Oversee upkeep and cleanliness of clubhouse, changing rooms, terrace, and grounds.
Be responsible for security, maintenance, and emergency call-out as a keyholder.
Ensure compliance with fire safety, accessibility, and health & safety regulations.Person Specification

Essential:

Experience managing bar, catering, or hospitality operations.
Strong financial and business acumen.
Proven staff management and customer service skills.
Solid understanding of licensing, H&S, and food hygiene standards.
IT competence and administrative ability.
Flexibility to work evenings, weekends, and match days.
To be a personal licence holder for the club to sell and authorise the sale of alcohol and to adhere to and enforce licensing regulations.
Driving Licence.Desirable:

First aid certificate.
Relevant qualifications in food safety or health & safety.
Interest in sport or rugby club environments.Performance Indicators

Financial performance against budget.
Health & safety compliance.
Customer satisfaction.
Successful grant applications and revenue growth.Terms & Conditions

Hours: Flexible, including evenings and weekends as required.
Salary: £26,500 per annum
Bonus: Up to 10k, subject to profitability.
Holidays: 20 days + Bank Holidays
Contract: Permanent, subject to 6-month probation
Note: Cleaning responsibilities excluded (negotiated separately)Please apply to the role, or for more information, please feel free to call Darlington and speak to Dani on (phone number removed).

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job