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French, Dutch & English Customer Service Advisor

Salary: £29,500

Hours: 40 hours per week

Operational hours: Monday to Friday 8.30am - 5pm / Saturday 9am-2pm

Hybrid

We are seeking a fluent French and Dutch speaker to join a fun, friendly multilingual team as a Customer Service Advisor based in central London (2 days in the office, the rest from home). You'll be supporting customers in the Benelux region with product queries, social media conversations, and all kinds of care-related comms for a much-loved household brand.

You'll be the person they turn to when they need support, a bit of reassurance, or a fast solution. Whether that's a question on Instagram, a product concern, or a curious query about nutrition - you'll handle it with empathy, clarity, and a touch of personality.

Please note: You must be fluent in all three languages - French, Dutch, and English

What you'll be doing:

Supporting customers across social media, phone, email and live chat
Taking ownership of customer journeys and finding the right fix first time
Responding with warmth and professionalism - in French, Dutch, and English
Collaborating with an experienced team who love what they do
Working with tools like Salesforce, Google Suite and MS Office
Getting involved in campaign content and community engagement

About You:

You speak French, Dutch, and English fluently
You're empathetic, articulate, and love solving problems
You're digitally savvy and comfortable across platforms
You have previous experience in customer care - food industry is a bonus
You're curious about nutrition, wellbeing or products with purpose
You're a team player who also thrives working independently

Perks & Culture:

£29,500 starting salary + opportunity to grow
Hybrid working: 2 days in our lively central London office
Career development with a clear path to progress
Gym discounts, cycle-to-work scheme, and wellbeing perks

If you're passionate about people, language, and customer care with meaning, this could be your next big move