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Job Title: Sales & Customer Service Manager (Temp to Perm)
Salary: £35,000 £40,000 –per annum
Hours: Monday to Friday, 08:00 – 17:00
Location: Bletchingley
Contract: Temp to Perm

Key Responsibilities

Lead, manage, and support a team of sales and customer service advisor
Monitor individual and team performance against KPIs and targets
Conduct regular performance reviews, coaching sessions, and one-to-ones
Manage disciplinary and capability procedures in line with company policy
Monitor live and recorded phone calls to ensure quality, compliance, and sales effectiveness
Identify training needs and support ongoing development of team members
Keep up-to-date staff records (CSCS, CISRS, training logs, holidays etc.
Drive sales performance while maintaining excellent customer experience
Handle escalated customer queries and complaints professionally
Produce performance reports and provide feedback to senior management
Ensure adherence to company processes, regulatory standards, and best practices

Skills & Experience Required

Proven experience in a sales Manager or Customer Service Manager role
Strong background in performance management and people leadership
Experience conducting disciplinary processes and performance improvement plans
Confident in call monitoring, coaching, and quality assurance
Strong communication, motivational, and organisational skills
Results-driven with a customer-focused approach
Ability to work in a fast-paced, target-driven environment
Familiarity with compliance or industry certifications is a bonus (e.g., Constructionline)