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Helpdesk Administrator

Glasgow | £28,000 | Monday – Friday

FM Search & Select are supporting a well-established Facilities Management provider who are looking to add a Helpdesk Administrator to their team in Glasgow. This is an excellent opportunity to join a growing organisation offering stability, development and a supportive team environment.

The Role

As a Helpdesk Administrator, you will play a key role in ensuring smooth day-to-day operations across multiple FM contracts. Your responsibilities will include:

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Managing the FM helpdesk inbox and phone line

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Logging, tracking and closing reactive and planned maintenance tasks

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Scheduling engineers and subcontractors

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Raising purchase orders and processing quotes

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Updating CAFM systems with accurate job information

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Liaising with clients, engineers and the wider operations team

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Producing reports for supervisors and contract managers

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Ensuring all works are completed within agreed SLAs

What We’re Looking For

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Experience in a Helpdesk, Administrator, Coordinator or FM support role

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Strong communication skills and ability to build positive relationships

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Confident working in a fast-paced environment

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Good knowledge of CAFM systems (advantage but not essential)

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Highly organised with strong attention to detail

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Able to prioritise tasks and manage competing deadlines

What’s on Offer

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£28,000 salary

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Monday to Friday working

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Excellent career progression opportunities

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Supportive and friendly team

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Well-established Facilities Management organisation with long-term contracts

If you’d like to find out more about this opportunity or discuss similar roles, please get in touch