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We currently have a great opportunity for a Customer Advocacy Administrator to join our in-house Homes Plus Customer Experience team on a full-time, fixed term contract for 12 months.

The role

As a Customer Advocacy Administrator, you’ll be at the heart of our customer feedback process - logging and managing complaints, ensuring timely and accurate responses, and helping us continuously improve our services by being proactive in the work that comes in to the team. If you thrive in a fast-paced environment, have strong administrative skills, and are committed to upholding high standards of customer care, we’d love to hear from you..

What skills and experience we are looking for:

* Excellent IT skills, including Microsoft Word and Excel with aptitude to learn new systems as required

* Ability to handle data with sensitivity

* Experience in dealing with complaints handling and awareness

* Ability to promote a strong customer focus in service delivery

* Excellent written and verbal communication skills

* Good planning and organisational skills

* Experience of the Housing Ombudsman Complaint Handling Code (desirable)

We can offer you

As well as hybrid working (after a successful probationary period), we offer a comprehensive induction programme and excellent learning opportunities; with mandatory and specialist training available. We offer 25 days holiday (increasing with each year of service, up to a maximum of 30 days), bank holidays and three concessionary days over the Christmas period. We also offer the option to join our contributory pension scheme, access to a dedicated Employee Healthcare Portal, eye care vouchers and a cycle to work scheme. Please see our HPG Benefits page for more information.

About us

We’re one of the West Midlands’ largest housing and care providers, with over 33,000 homes and a bold vision for the future. We create places people are proud to call home.

The way we work is shaped by three simple behaviours:

* Own it – make it happen

* Improve it - move things forward.

* Live it – show understanding and compassion

We’re building something special and need talented people to help lead the way. There’s never been a better time to join us and make a real difference.

How to apply

Please apply online with your CV and a cover letter.

Closing date: Friday 20th June 2025 - interviews may take place throughout the advert

* We are committed to carrying out safeguarding checks with all our colleagues. These checks may vary according to the role you have applied for, please refer to the job description for this role for details.

* We may close this vacancy early if we receive a high volume of applications.

* If you have not received an update within 2 working weeks of submitting your application, please assume that you have been unsuccessful on this occasion