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We are recruiting on behalf of a well-established and forward-thinking organisation seeking a Continuous Improvement Administrator to support process optimisation, data analysis, and continuous improvement initiatives.

This part-time role (4 days per week) is an engaging opportunity to join a collaborative team where your work will help maintain high standards, streamline processes, and support ongoing improvement across the organisation.

Key Responsibilities

• Conduct audits across call performance, CRM data and client interactions
• Analyse results and identify trends or improvement opportunities
• Share outcomes with managers and track agreed actions to completion
• Maintain accurate continuous improvement records and documentation
• Produce reports or dashboards to support performance monitoring
• Recommend process improvements to reduce errors and inefficiencies
• Support the development of continuous improvement methodologies and tools
• Collaborate with teams to maintain relevant scoring and evaluation criteria
• Assist in developing training materials linked to process and performance outcomes
• Support compliance reviews and maintain up-to-date procedures

Skills & Experience

• Proficient in Microsoft Office, particularly Excel
• Strong analytical and reporting skills
• Excellent communication and organisational abilities
• Experience using CRM systems (beneficial)
• Knowledge of Power BI or similar reporting tools (desirable)