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Role Overview:
Our global client is currently seeking a passionate Senior Customer Support Coordinator to provide essential after-sales support and foster strong customer relationships. You'll collaborate with the sales team to ensure seamless service and drive business growth. This is 16 month maternity cover contract.

Key Responsibilities:

Supervise the day-to-day activities of the Customer Support team
Ensure accurate processing of orders, quotes, and invoices
Resolve customer queries efficiently and professionally
Support ERP system development and maintain data accuracy
Collaborate with business development managers to drive sales and customer satisfaction
Ensure KPIs and business growth targets are metRequired Skills & Experience:

2+ years in customer service
Experience with ERP and CRM systems (e.g., Priority, HubSpot)
Strong communication, organizational, and problem-solving skills
Ability to work independently and with cross-functional teams
High attention to detail and professionalismDesirable:

City & Guilds Customer Service Level 1 (or higher)
GCSEs in English, Maths, and ScienceBenefits:

Company pension
Free on-site parking
Sick pay

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