Login to Apply

Job Title: Technical Support Engineer
? Location: Redditch
? Employment Type: Full-Time / Permanent
? Salary: £32,500 to £35,000 per annum

? About the Role:

We are seeking a Technical Support Engineer to join our dynamic Warranty, Service and Overhaul Team. This is a fantastic opportunity for someone with a strong technical background in manufacturing or engineering who thrives on solving problems and delivering top-tier support to customers post-dispatch.

You'll play a vital role in diagnosing issues, providing remote and on-site assistance, and ensuring that our products continue to meet high standards of performance and reliability.

? Key Responsibilities:

*

Provide technical support to customers via email, phone, and Teams meetings

*

Troubleshoot and resolve complex technical problems; perform necessary repairs

*

Investigate returned products to identify root causes and improvement opportunities

*

Maintain detailed documentation of customer interactions and resolutions

*

Collaborate with Quality and Engineering teams to resolve recurring issues

*

Manage and process warranty claims in a timely and effective manner

*

Proactively communicate updates and solutions to customers

*

Oversee spare parts inventory and order replacements when needed

*

Ensure all work is carried out in compliance with internal and industry standards

*

Occasionally provide on-site support and customer visits

?️ What We're Looking For:

*

Background in technical manufacturing or engineering

*

Ability to read and interpret technical drawings

*

Strong problem-solving and technical troubleshooting skills

*

Excellent verbal and written communication skills

*

Comfortable explaining technical concepts to non-technical users

*

Capable of working independently and managing multiple tasks

*

High attention to detail and accurate data presentation

*

Flexible, team-oriented and proactive approach to work

*

Able to remain calm and effective under pressure

*

Experience working in a fast-paced, diverse environment

✅ Why Join Us?

*

Be part of a collaborative and experienced team

*

Play a key role in customer satisfaction and product improvement

*

Competitive salary and benefits package

*

Opportunities for growth and professional development

*

Work in a supportive environment where your expertise is valued