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Resident Liaison Officer - Harlow

Contract – minimum 12 months

£116.00 per day PAYE (approx. £30,160.00 per annum)

3 days per week in office, 2 days per week work from home

Full time

UK DRIVING LICENCE AND ACCESS TO OWN VEHICLE IS ESSENTIAL (mileage paid)

Job Purpose:

The Resident Liaison Officer (RLO) acts as a vital link between residents and contractors, ensuring effective communication and addressing resident concerns during construction or refurbishment projects.

The Role:

: Foster positive relationships with residents, ensuring they are informed about the work being carried out and the expected timelines.

: Handle resident complaints professionally, working to resolve issues promptly and efficiently to minimize disruption.

: Maintain accurate records of resident interactions, complaints, and feedback, and report findings to project management teams.

: Conduct visits to residents' homes to discuss ongoing works and gather feedback on the project.

To find out more information please contact Abbie at

Recruitment is done in line with safe recruitment practices. We are an equal opportunity agency