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Customer Service Planner

Based in Halesowen

Monday to Friday

8am to 5pm

£12.27 per hour

Maternity Cover (Until Spring 2026)

To excel in this role, you should have excellent scheduling, customer service and organisational skills, be proactive, and have the ability to multitask effectively. Strong communication and IT skills are essential, as you will be frequently interacting with colleagues and using various software applications.

If you are looking for an opportunity to work with a fantastic team in a dynamic and fast-paced environment, this is the perfect role for you! Our client offers a supportive and inclusive working culture, where your contributions are valued and recognised.

Successful Candidates:

Will have previous scheduling experience
Experience of dealing with key accounts
Excellent attention to detail
Be organised
Possess excellent IT skills
Have great communication skillsThe role:

Dealing with both inbound and outbound calls
Liaising with external customers
Updating CRM with customer requests and job details
Scheduling engineers jobs
Updating customers on progress reports
Data entry
Dealing with reports
Routing jobs for engineersAdecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website