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Service Charge Officer
Monday - Friday
Office based
£18.91per hour

Key responsibilities

Handle service charge enquiries from residents and internal staff
Work with your managers to answer escalated customer complaints
Work closely with the analysts prior to service charge estimates and actuals are sent to ensure accuracy
Investigate and where necessary make service charge adjustments in ERP
Participate and contribute to projects relating service charges
Liaise with key stakeholders to ensure accuracy of service charges
Ensure emails sent to the service charge mailbox are responded to accurately in a timely manner
Ensure all enquiries from residents are acknowledged
When necessary attend face to face meetings with residents to resolve disputes
Support the rent team with any service charge queries, including those from local authorities
Ability to adapt and manage change in a challenging environment.
Ensure compliance with the organisation's Equality, Diversity and Inclusion policy and relevant legislation.
Ensure compliance with and promotion of the organisation's Health & Safety policy and legislation