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Jewellery Quarter Bullion - Bullion Trader

Location: Birmingham, Office-based
Contract: Permanent, Full Time (37.5 hours per week)
Salary: £26,500–£30,000 dependent on experience

Package & Benefits

* Bonus: Up to 30%

* Holiday: 25 days holiday plus 8 bank holidays (with option to buy up to 5 additional days)

* Onsite Gym

* Health and wellbeing programme

* Employee and store discount

Office-based at our Birmingham Head Office. Visa sponsorship is not available.

About Jewellery Quarter Bullion

At Jewellery Quarter Bullion, our mission is to create an accessible, simple, and enjoyable customer experience across all of our brands and websites. We are passionate about gold and silver investment and support customers across the UK and Europe to buy, sell, and store bullion with confidence.

Our customer-facing teams play a key role in delivering expert guidance, building trust, and ensuring a high-quality trading experience in a fast-paced environment.

Role Overview

We’re looking for a Bullion Trader to join our Sales and Customer Services team.

This is a customer-facing role focused on supporting customers via phone and email, providing product guidance, processing orders, and delivering excellent service throughout the customer journey. You’ll develop strong product and market knowledge and work closely with colleagues across the business to ensure a smooth and professional trading experience.

This is a fully office-based role, ideal for someone who enjoys customer interaction, learning new products, and working in a collaborative, fast-paced environment.

Key Responsibilities

* Respond to customer enquiries via phone and email, providing accurate and professional support

* Build rapport with customers and deliver a consistently high standard of service

* Provide detailed product information, including specifications, pricing, and availability

* Follow up customer enquiries and support trading activity through excellent customer service

* Process customer orders and payments accurately and efficiently

* Complete customer onboarding and transaction-related checks in line with internal processes

* Take ownership of after-sales support, resolving issues promptly and professionally

* Maintain accurate records and update internal systems

* Support colleagues and collaborate with other teams to ensure a positive customer experience

Skills & Experience

* Excellent communication skills with a confident and professional phone and email manner

* Strong customer service mindset with a proactive and solution-focused approach

* Ability to learn and retain detailed product and market knowledge

* Good organisational skills and attention to detail

* Comfortable working in a fast-paced, customer-facing environment

* Positive, team-focused attitude

* Previous experience in sales or customer service is beneficial but not essential

Why You’ll Love It Here

* A varied, customer-facing role with clear structure and support

* Full training to build bullion, product, and market knowledge

* Opportunity to work in a growing, established business

* Supportive team environment with clear expectations

* Office-based role offering stability and development opportunities

* A culture rooted in Integrity, Agility, Ambition, Clarity, and Efficiency

About You

* You’ll thrive in this role if you:

* Enjoy speaking with customers and building relationships

* Are confident, curious, and eager to learn

* Take pride in delivering high-quality service

* Are organised, reliable, and detail-focused

* Want to develop your skills in a commercial, customer-facing role

Ready to Apply?

If this role sounds like a strong fit, we’d love to hear from you. Applications are reviewed on an ongoing basis, and shortlisted candidates will be contacted to discuss next steps.

At JQB, we champion diversity and promote equal opportunities. We welcome applications from all backgrounds