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Purpose of your role

Reporting to a Service Charge Manager, you are responsible for delivering a high-quality support service to service charge payers and other stakeholders. You will support your team and contribute to the transformation of our Service Charge delivery.

The location

You’ll be based at one of our main offices in either Croydon or Sittingbourne, with the option for working in a hybrid way. 3 days in the office ( Tues /Wed/Thurs) and 2 days working from home (Mon & Fri)

Main Areas of Responsibility:

• Assisting the Service Charge Analysts in accurately calculating, constructing, and issuing all estimated and actualised service charges ensuring compliance with legal deadlines, contractual agreements, policies, and procedures enabling full recoverability of costs, including the full preparation for straightforward schemes

• Delivering a customer-centric, support service for service charge payers.

• Responding to customer queries in a timely way, communicating with them directly and proactively providing them with information and documents.

• Supporting Service Charge Analysts in the extraction of expenditure from the accounting system and monitoring of scheme specific service charge budgets

• Preparing and reviewing invoices for examination and certification by external auditors

• Providing support in any processes relating to the production, quality control and dispatching of service charge statements.

• Completing systems records and ensuring that the data held on our systems and databases is accurate

Skills, knowledge & experience

• Excellent customer service skills

• Strong organisational skills, able to control and deliver a range of tasks to meet deadlines

• Excellent communication skills (written and oral)

• Excellent financial and numerical skills

• Strong belief in customer satisfaction

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