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Operations Analyst/Business Analyst

About the Role

An organisation is looking to further establish its growing operations function by selecting a driven Operationa Analyst to support the execution of the company’s operations strategy. The new team member will be great with people, creative at identifying technical solutions, and demonstrate an end-to-end “starter-finisher” mentality, reflecting a personal commitment to improving operational performance.

Key Responsibilities

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Proactively and enthusiastically support internal stakeholders/business functions (e.g., compliance, lending teams, servicing) to analyse and deliver operational improvements to systems, processes, and procedures.

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Manage projects and workstreams to support the delivery of key operational objectives.

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Apply good governance practices, including record-keeping and change logs, and support audit activity where necessary.

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Facilitate the implementation and delivery of rules and tools to ensure compliance with company policies.

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Encourage consideration of customer and intermediary experience when designing and delivering operational solutions.

Key Competencies

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Strong Microsoft Excel skills, including the ability to create and update calculator models and perform moderately complex analysis.

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Aptitude for, or willingness to learn with guidance, system coding (such as JSON, SQL, HTML, or similar). Configuration of business systems is a key part of the role, including changes to fields, calculators, system product parameters, document templates, and API datapoints.

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Ability to analyse processes and data and make recommendations based on findings.

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Experience with Power BI or similar business analytics tools.

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Ability to organise and assess a range of issues to prioritise tasks effectively.

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Strong communication skills and confidence in raising challenges as well as reporting progress.

Beneficial Experience (Not Essential)

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Project and change management.

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Testing experience (e.g., user acceptance testing).

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Experience with lending products such as mortgages, bridging finance, or development finance.

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Working with loan platform providers or automated decision platforms.

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Ability to apply logical rules when creating characteristics in loan decision engines and understanding logic for lending decision characteristics.

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Delivering guidance or training to system users following the implementation of changes.

Example Performance Measures

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Process improvement initiatives identified and delivered.

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Cost savings achieved through operational improvements.

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Loan processing turnaround times (e.g., application to approval, drawdown to servicing).

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Completion of process reviews.

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Implementation of new tools or platforms.

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Staff training sessions delivered on new processes.

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Feedback from colleagues and internal stakeholders