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3rd Line Support Engineer

Networking & Cloud / On prem Infrastructure Support

An excellent opportunity has arisen for an experienced and enthusiastic 3rd Line Support Engineer to join a well-established and growing IT services organisation supporting schools in the Buckinghamshire area. This is a hybrid role and based in the office with some travel around this area.

This role is ideal for someone who enjoys problem-solving, mentoring others, and delivering a high standard of technical support and customer service within a dynamic environment.

Key Responsibilities:

* Provide 2nd and 3rd line technical support to clients, ensuring exceptional service levels.

* Troubleshoot and resolve complex technical issues efficiently.

* Mentor and support 1st and 2nd line engineers to build team capability.

* Ensure IT systems and networks are compliant with relevant policies.

* Lead IT infrastructure and network installation projects from design to completion.

* Provide internal system support and staff training where required.

Skills & Experience Required

* Strong knowledge of Windows Server, Active Directory, and Microsoft Operating Systems.

* Experience with virtualisation technologies (particularly Hyper-V).

* Proficiency with cloud technologies, including Office 365 and Azure.

* Networking experience especially VLANs

* Proven experience in server and network installations.

* Ability to act decisively during IT incidents and emergencies.

* Excellent communication skills, both verbal and written.

* Customer-focused approach with a proactive, positive attitude.

* Able to work both independently and as part of a team, with strong organisational skills