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Customer Advocate

Location: Bristol - Hybrid (Mon/Fri WFH, Tue-Thur in office)
Hours: 8:30 am - 5:00 pm, Flexible (37.5 hours per week)
Salary: Competitive

About the Role
Our Client is a leading provider of advanced military vehicle solutions and they are seeking a Customer Advocate to act as the single point of contact for resolving escalated issues, building customer loyalty, and ensuring responsiveness to service concerns. This role is integral to maintaining strong customer relationships and driving satisfaction across the entire customer lifecycle.

Key Responsibilities

Take ownership of Aftermarket-related issues across multiple departments to achieve resolution and customer satisfaction.
Deliver "best in class" service through prompt, accurate, and professional responses to customer inquiries via phone and email.
Provide troubleshooting support and parts assistance, while communicating aftermarket programs and services effectively.
Liaise with senior management and internal teams, including preparing formal presentations and weekly issue reports.
Analyse trends and identify opportunities for product improvements and reliability.
Track and manage customer service notices, including field bulletins and safety campaigns.
Support sales goals and assist marketing with program development and maintenance.
Participate in ongoing training to maintain proficiency in products and technologies.
Represent the company in internal service and parts meetings.

Preferred Qualifications/Skills

Bachelor's degree in a related field and 3+ years of relevant experience in manufacturing, customer service, or construction (or equivalent combination of education and experience).
Ability to read and interpret engineering prints, hydraulic and electrical schematics.
Strong problem-solving capabilities.

If you think this could be a new and exciting career opportunity for you and you would like to learn more please apply now!!

This vacancy is being advertised by Belcan