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AfterSales Administrator with Diesel /Automotive Engine Parts Knowledge

This is a full time Hybrid working role. Ideally being 2 days office based and three days home based.

Monday - Friday ( no eves or weekend)
1 year Fixed term contract looking to be made into a Permanent opportunity.
Salary will be up to £35,000

We are looking for a unique individual who has ideally worked with Diesel Engines or come from the Automotive Service industry or may have previously worked as a Technical Parts advisor or a Mechanical Technician.

Using your Technical knowledge of Engines the role involves responding to Customer calls, emails and web chat enquires and troubleshoot and problem solve using your technical and logical mind.

Along with your Engine knowledge you will have strong technical acumen in service diagnostics and electronic troubleshooting ability.

Along with good Computer literacy skills |(MS office) and you will be an confident communicator with both written and Verbal.

You will be :
Dealing with a large number of Email Technical enquires, ascertaining the correct Fault through Investigation
Troubleshooting
Dealing with telephone Parts Enquiries
Using Manuals and company documentation to assist with correct Diagnostics
Escalate any issues that cannot be resolved

This role is initially starting as a 1 Year fixed Term contract however the company have indicated it is very likely to be made into a permanent role.

Travail Employment Group Ltd is acting as an Employment Business in relation to this vacancy