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This job role is to provide comprehensive, customer focused, administrative, data management, project and financial support to the surveying team. The post-

holder will be expected to manage competing priorities, plan and manage their own workload, and use a wide range of ITC systems effectively. We are looking for someone with good communication skills and a strong commitment to team working and customer care are key requirements. The right candidate will have experience working within a repairs team and will be comfortable working in a high pressured environment.

Whilst this post is generic, officers may be allocated to a specific team dependent on the workloads of each team and the precise nature of tasks will therefore vary.

Knowledge An understanding of housing management, repairs and maintenance, and tenancy law would be beneficial. Good understanding of effective approaches to customer care and complaints resolution