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Import Coordinator (Customs)

HR GO are recruiting for an experienced Import Coordinator to join a local based company in Medway. We're looking for someone enthusiastic and flexible, who thrives in a close‑knit team environment and wants to grow with the team.

Role overview
As an Import Coordinator, you will manage the end‑to‑end customs clearance process for shipments, ensuring documentation is accurate and compliant and that customers and hauliers are kept updated. This is a great opportunity to join a business where your contribution is visible and your role can evolve as we expand.

Key responsibilities

Submit customs entries efficiently and accurately using CDS.

Review and maintain import documentation (commercial invoices, packing lists, phytosanitary and POAO certificates), ensuring full compliance with HMRC requirements.

Manage both personal and shared inboxes, tracking and responding to queries in a timely manner.

Communicate clearly with Government authorities and third parties to resolve any issues.

Track shipments and update customers and hauliers on progress and status.

Act as a key point of contact for customer queries and status updates.

Keep internal trackers and records accurate and up to date.

Liaise with hauliers, customs agents, suppliers and the internal team to resolve delays or compliance issues.

Requirements

Proven experience working within imports and using CDS customs software.

Good knowledge of customs procedures, Incoterms, tariff classifications and trade compliance.

Well organised, proactive and able to prioritise workload in a fast‑paced environment.

Strong coordination skills, with the ability to manage multiple tasks and shipments throughout the day.

Experience using ASM and/or IPAFFS is an advantage, but not essential.

Hours

Hours: Sunday-Thursday, 08:00-17:00 (1‑hour unpaid lunch)

With a weekday rotation of 09:00-18:00 and 07:00-16:00 as required

How to apply
Please submit your CV and a brief note outlining your relevant import/customs experience and availability. Applications will be reviewed as they are received