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Location: UK (Home Based)
Salary: Up to £45k per annum + Excellent Benefits

Are you an experienced Dynamics NAV/BC Support Consultant looking for your next challenge? We are working with a leading Microsoft Partner to recruit a talented individual to join their growing team. This is an exciting opportunity to work with a business that is passionate about delivering exceptional service and investing in its people.

About the Role

As a Dynamics NAV/BC Support Consultant, you will provide support to customers and internal teams across a range of Microsoft Dynamics NAV/BC products, including third-party add-ons. You’ll play a key role in resolving support queries, managing cases, and delivering short implementations for ISV solutions such as Jet Reports and Continia.

This is a hybrid role combining technical support with consultancy, offering variety and the chance to work on interesting projects.

Key Responsibilities

* Respond to and resolve NAV/BC support queries via phone, email, and remote access.

* Manage and prioritise support cases to meet SLA targets.

* Analyse problems, investigate data, and propose solutions.

* Attend project handover meetings to ensure smooth transitions to support.

* Deliver consultancy for ISV installs (Jet/Continia) and manage CaaS Wave Releases.

* Promote best practices and continuous improvement within the team.

Skills & Experience

* Strong experience with Microsoft Dynamics NAV/BC (essential).

* MB-800 certification (advantageous).

* Background in a Microsoft Partner environment preferred.

* Experience implementing Jet Reports and Continia solutions.

* Familiarity with ISVs such as Spindle, Dime Scheduler, Zetadocs.

* Knowledge of Microsoft SQL Server and maintenance plans.

* Excellent communication skills and customer-focused approach.

* Ability to analyse issues, identify root causes, and deliver outcomes.

Benefits

* 25 days annual leave + public holidays (increasing with service).

* Company bonus scheme.

* Life assurance (4x salary).

* Contributory pension scheme.

* Healthcare and cash plan.

* Electric vehicle salary sacrifice scheme.

* Cycle to work scheme.

* Paid CSR days.

* Enhanced maternity/paternity pay.

* Employee recognition and long-service rewards