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Property Manager

Billingham

23,000 – 26,000 per annum

Key Responsibilities

Portfolio & Tenancy Management

Manage a portfolio of residential rental properties from move-in to move-out

Act as the main point of contact for landlords and tenants

Ensure tenancies are managed in line with AST agreements and UK legislation

Maintenance & Repairs

Log, prioritise, and coordinate maintenance issues

Instruct approved contractors and manage works within agreed budgets

Obtain quotes where required and seek landlord authorisation

Monitor contractor performance, costs, and completion times

Deal with emergency repairs and out-of-hours issues when required

Compliance & Legislation

* Ensure properties remain compliant with UK regulations, including:

* Gas Safety (CP12)

* Electrical Safety (EICR)

* EPC requirements

* Smoke & carbon monoxide alarms

* Right to Rent

* Licensing requirements (where applicable)

* Maintain accurate compliance records on the property management system

* Support Section 21 / Section 8 processes where required (with senior approval)

* Handle deposit deductions and disputes in line with DPS guidelines

Landlord & Tenant Relations

Provide clear, professional advice to landlords on their legal responsibilities

Handle tenant complaints and disputes calmly and fairly

Set expectations clearly and manage difficult conversations professionally

Maintain high levels of customer satisfaction and retention

Administration & Systems

Keep property management software fully updated

Record all actions, communications, and compliance documentation

Work closely with lettings, accounts, and senior management teams

Support business growth through renewals, rent reviews, and landlord retention

Person Specification

Essential

Previous experience in residential property management or lettings (6 month)

Excellent communication and organisational skills

Ability to manage a busy workload and prioritise effectively

Confident handling difficult conversations with landlords and tenants

Good IT skills and experience using property management systems

Full UK driving licence (if inspections required)

Desirable

ARLA / Propertymark qualification (or working towards)

Experience managing licensed or complex properties

Knowledge of deposit dispute processes

Background in maintenance coordination or contractor management

Key Skills & Attributes

Calm under pressure

Detail-oriented and compliance-focused

Commercially aware

Professional and customer-focused

Problem-solver with strong judgement