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Helpdesk Operative
Location: Bristol
Hours: Part-time, Nights (2 on / 2 off shift pattern)

We’re looking for a Helpdesk Operative to join our team and play a vital role in supporting our customers and colleagues.

As a Helpdesk Operative, you’ll be the first point of contact for queries, ensuring issues are logged, managed, and resolved efficiently.

What you’ll do
Act as the first point of contact for calls and enquiries during night shifts.
Log, categorise, and track jobs or requests using our internal system.
Prioritise and allocate tasks to the right teams to meet service deadlines.
Liaise with subcontractors and coordinate site visits where required.
Keep customers updated on progress and provide excellent communication throughout.
Support colleagues with scheduling, reporting, and general administration.
Assist with purchase orders, invoicing, and other ad-hoc tasks.What we’re looking for in a Helpdesk Operative
Strong IT skills (Microsoft Office, email, and data entry).
Excellent communication skills and a confident telephone manner.
A positive, proactive attitude with the ability to work under pressure.
Organised, reliable, and able to prioritise tasks effectively.
A team player who can also work independently.
Flexible, adaptable, and customer-focused.Desirable skills for a Helpdesk Operative
Previous experience in a helpdesk, call centre, or facilities management role.
Experience with CAFM systems or job logging tools.
Basic knowledge of building services/maintenance.Why join us as a Helpdesk Operative?

You’ll be part of a friendly, supportive team where your role makes a real difference. We value respect, teamwork, transparency, and continuous improvement—and we’re committed to helping you grow and succeed