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Junior IT Support Specialist

£24,000-£25,000 | Monday-Friday, 9:00-17:00 | Hybrid Working Available

Are you at the start of your IT career and looking for a role where you can learn, grow, and make a real impact? This is an excellent opportunity to join a supportive and forward-thinking organisation as a Junior IT Support Specialist, where you'll gain hands-on experience across a wide range of technologies while supporting users day to day.

This role is ideal for a recent apprentice, graduate, or someone with practical IT support experience who is eager to develop their skills in a collaborative environment.

What You'll Be Doing

Providing first-line IT support to local and global users across hardware, software, and network issues

Responding to support requests via phone, email, helpdesk tickets, and in person

Diagnosing and troubleshooting IT and network issues in both office and production environments

Setting up, configuring, and maintaining computers, phones, printers, and other IT equipment

Logging issues, resolutions, and ongoing problems accurately within the helpdesk system

Escalating complex or unresolved issues to senior IT support or development teams

Communicating clearly and confidently with non-technical users

Creating and maintaining knowledge base articles and support documentation

Supporting continuous improvement initiatives within IT support processes

What We're Looking For

Previous experience in a customer support or IT helpdesk role (apprenticeships and work experience placements welcome)

A solid understanding of operating systems, software applications, and troubleshooting techniques

Basic knowledge of Active Directory, DNS, DHCP, and Group Policies

Fundamental networking knowledge, including IP addressing, LAN, Wi-Fi, VPN, and VLANs

Strong communication skills with the ability to identify root causes and explain solutions clearly

English and Maths GCSE (Grade 5 or above)

Ability to work independently while managing priorities effectively

Strong organisational skills and attention to detail

A proactive mindset with an interest in improving IT systems and processes

Valid driving or bike licence and access to own transport

Why Apply?

Competitive starting salary of £24,000-£25,000

Monday to Friday working hours - no shifts or weekends

Hybrid working for improved flexibility

Supportive team environment with opportunities to learn and progress

Exposure to a wide range of IT systems and technologies

If you're enthusiastic about IT, enjoy problem-solving, and want to build a long-term career in technology, this role offers the perfect next step!

Apply now - please note that only shortlisted candidates will be contacted.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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