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Customer Service & Internal Sales Manager
Leeds - on-site
£45,000 - £50,000
Manufacturing & FMCG industryClient Details

Our client are a leading manufacturing business supporting a UK customer base, predominately within the FMCG space. They are now looking for a Customer Service & Internal Sales Manager to lead an internal CS & Internal Sales function

Description

Lead & manage a team of Internal Sales Administrators, developing capabilities and performance across the team
Drive order management and processing activities across the team, ensuring accuracy and in line with SLA's
Drive up-selling and cross-selling across the team when supporting existing B2B customers, supporting again growth and commercial objectives
Set individual and team performance metrics, monitor KPI's and deliver regular performance feedback
Work closely with senior leadership to ensure the functions strategy aligns to wider business objectives
Ensure customer accounts are best managed, ensuring a high level of customer satisfaction and repeat business
Implement best practise and strong processes around Customer Service, Internal Sales and CRM usage
Support complaint resolution process
Support the business in maintaining adherence to ISO standardsProfile

Experience managing a Customer Service or Internal Sales function
Strong people leader
Excellent communicator
Understanding of order fulfilment / supply chain process
Knowledge of ISO9001 (desirable)Job Offer

This is an exciting opportunity to join a Manufacturing& FMCG business in the role of Customer Service & Internal Sales Manager

Salary of £45,000 - £50,000 depending on experience

Free parking

25 days holiday plus bank holidays

Company Pension

Life Assurance