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Role : Photocopier Field Service Engineer Location: North East

Are you a skilled Field Service Engineer with experience in managed print and photocopier solutions? Join a premium provider of IT, communications, and managed document services, where your technical expertise and customer-first approach will be highly valued.

The Role

As a Field Service Engineer, you'll deliver professional, efficient technical support to a range of clients, ensuring high levels of customer satisfaction. You'll also collaborate with a team of technicians, sharing knowledge and supporting service excellence across the region.

Key Responsibilities

Provide technical support within SLA timeframes
Diagnose and resolve faults effectively
Perform routine maintenance, updates, and modifications
Assist with installations and solution rollouts
Maintain full understanding of SLAs and ensure compliance
Conduct basic fault finding across deployed solutions
Support colleagues during absences or peak periods
Accurately log service calls and updates
Identify and report recurring faults for proactive resolution
Share technical knowledge with team members
Build strong relationships with key client stakeholders
Manage boot stock and site inventory efficiently
Attend product training to maintain technical proficiency
Support escalated incidents and customer issues as needed

The Candidate

Proven experience in field technical support within the MFP/photocopier/print sector
Strong problem-solving skills and logical thinking
Excellent communication and interpersonal abilities
Customer-focused with a proactive attitudePackage

Up to 31k + bonus
25 days holiday
car / phone / laptop
Pension
Full training

? How to Apply

To apply, please follow the link on this page or send your CV to .
For more information about this vacancy or other opportunities, contact Nikki Foxall on (phone number removed)