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IT Support Analyst - U.S Law firm - London, City.

1 Year FTC - Excellent Salary + Bens

MUST have previous Law firm experience

Outstanding opportunity to join a hugely successful U.S. Law firm as an IT Technical Support Analyst where you'll be responsible for day to day PC hardware and Software support.

Responsibilities include

Maintaining the firm’s hardware assets through the asset management system.

Supporting Windows 11 OS and core application suite, including the Microsoft Suite and the various firm's applications.

Good knowledge of Remote Computing, including Zoom, WebEx, Teams, and Citrix

Good PC troubleshooting skills and assist other team members in troubleshooting and diagnosing issues.

Intermediate knowledge of iOS setup and troubleshooting.

Knowledge of networks, including wireless experience.

Intermediate knowledge of Voice over IP (VOIP) telephone systems.

Demonstrates the willingness and ability to help other team members on difficult issues. Documents new findings, solutions, and processes.

Adheres to the call ticketing system for each incident (e.g. request, issues, etc.). • Understands and follows ticket ownership guidelines and system usage