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About the role

We have an exciting opportunity for a field-based, Safe Neighbourhood Officer to join our new Safe Neighbourhoods and Support Service on a full-time, permanent basis. This is to cover our homes in Greater Manchester, Crewe and areas in the North West region.

You will manage and investigate Anti-Social Behaviour (ASB) cases in hotspot areas covering a regional geographical area. There will be travel involved with this role.

You will be proactive and pursue preventative measures establishing strong working relationships with the local police, local authority and other agencies to deliver prevention projects. You will work with customers where there is a complex ASB case.

You will work closely with the ASB & Legal Officers based at our Bower House Office (Oldham) to attend regional courts for initial hearings. You will provide Court representation for lower level legal work such as injunctions; no access cases and straightforward possession.

You will be provided accredited mediation training, if applicable, and be required to provide mediation where the need is identified.

The successful candidate needs excellent customer service and communication skills. You will be able to work well under pressure.

Key Responsibilities:

* Manage ASB prevention projects in hotspot areas

* To carry out thorough and effective investigations

* To adopt a victim centre approach when dealing with ASB, keeping individuals and communities safe

* Identify vulnerability at the earliest opportunities and escalate this to our Safeguarding Team

* Provide high level of customer service in line with Guinness’s Customer Service Standards

* Take ownership of allocated cases in accordance with Guinness’s policies and procedures

* Attend Court hearings for injunctions and NOSPs to achieve positive outcomes

* Build local partnerships across local authorities and external agencies to ensure available tools and powers to address ASB are utilised

* Provide a mediation service to reduce ASB between neighbours

* Identify and support Continuous Improvements

* Work together with other team members to innovate and deliver right first-time services

Skills and Experience

Essential:

* Good knowledge of relevant legislation and current best practice

* Good attention to detail, maintaining accurate records within agreed service levels and targets

* Able to prioritise to meet changing demands

* Self-motivated with the ability to plan and work effectively without high levels of supervision

* Excellent oral and written communications

* Good knowledge of Microsoft Office

* Able to demonstrate Guinness behavioural competencies

* Full UK Driving Licence and access to your own vehicle

Desirable:

* Experience of delivering targeted ASB prevention projects

* Experience of working in the housing or property sector

* Strong knowledge of regulatory legislation for social housing

If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.

Interviews will be taking place at our office in Oldham, week commencing 03/06/2024