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HR Advisor - Professional Services

Portfolio are proud to be partnering exclusively with one of the UK's longest established and most respected professional services providers, delivering expert support across HR, Employment Law, Tax, Health & Safety and Reward.

This award-winning organisation is part of a global group and continues to experience impressive growth, making this an exciting time to join a forward-thinking, people-focused business.

We are seeking experienced HR Advisors who are passionate about delivering high-quality, commercially focused advice and who want to progress their career within a thriving, supportive environment.

The Role

As an HR Advisor, you will provide professional HR and Employment Law advice to a diverse client base across the UK, supporting businesses of all sizes and sectors.

You will work collaboratively within a specialist advisory team, delivering advice via telephone and email, ensuring it is legally compliant, pragmatic and tailored to each client's unique needs. Where appropriate, you will confidently present compliant and non-compliant options, clearly outlining associated risks to enable informed decision-making. You'll receive extensive training, continuous professional development, and clear opportunities to progress into senior advisory or leadership roles.

Key Responsibilities

Deliver accurate, legally compliant HR and employment law advice with a strong customer focus
Manage cases end-to-end, taking full ownership through to resolution
Build trusted, long-term relationships with clients at every interaction
Meet personal and departmental KPIs and SLAs
Respond to client queries promptly and professionally within contractual timeframes
Provide clear options and innovative solutions tailored to each client's business
Maintain detailed, accurate case notes on internal systems
Support clients with documentation, implementation guidance, and ad-hoc letter drafting
Ensure advice aligns with client contracts, policies, and terms & conditions
Stay up to date with legislative changes, best practice, and ACAS guidance

What You'll Bring

Proven, practical experience in a HR advisory role
Strong working knowledge of UK employment law, HR best practice, and ACAS guidance
A proactive, solutions-focused mindset with creative problem-solving ability
Confidence working in a fast-paced, KPI-driven professional services environment
Excellent written and verbal communication skills
Ability to prioritise workload and work autonomously when required
Professional, adaptable, and resilient under pressure
Strong attention to detail and accuracy
Competent with MS Office and case management systems
Enthusiasm for building client relationships

Why Join?

Join a market-leading, award-winning organisation with global backing
Clear career progression and development opportunities
High-quality training and ongoing learning
Collaborative, supportive team culture
Exposure to a wide variety of complex and interesting client cases

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Portfolio Payroll Ltd is acting as an Employment Agency in relation to this vacancy