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2nd Line Support Engineer

Salary £30,000 to £40,000 (DOE) 

Permanent, Full-time 

London - Hybrid

About the Company:

Our client is a growing and ambitious Managed Service Provider (MSP) known for delivering high-quality IT services and technical solutions. With a strong reputation for customer excellence, they support businesses in optimising their IT infrastructure, enhancing security, and ensuring seamless connectivity. They are now looking for a talented IT Support Engineer to join their team and play a crucial role in delivering expert IT support and project solutions to their clients.  

About The Opportunity:

The role blends second-line support with hands-on end-user support, covering Windows environments, Microsoft 365, and Teams administration. The 2nd Line Support Engineer role is ideal for someone comfortable with update and patch management, light scripting, device builds and imaging, BIOS configuration, as well as mainstream endpoint management and security tooling. Experience with platforms such as Intune, SCCM, and Defender-based solutions would be especially valuable. It’s a great match for someone who enjoys combining user-facing work with deeper technical problem-solving across the Microsoft ecosystem.

Key Responsibilities:

Provide day-to-day support for Windows desktops, laptops, mobiles, and MS 365 Teams.
Troubleshoot hardware, software, and network issues, including basic cabling tasks.
Support users with MS 365 apps, Intune, Teams, and other collaboration tools.
Work with first-line support to escalate complex issues when needed.
Manage device health, patching, and security at a user level.
Offer guidance and training on MS 365 Teams features and best practices.
Maintain accurate documentation of devices, configurations, and support processes.
Assist with IT projects, deployments, upgrades, and service improvements.
Track IT assets, coordinate repairs, and manage software licences.
Administer user accounts, shared mailboxes, and distribution lists.

Your Experience and Skills: 

Strong hands-on experience supporting Windows desktops and devices.
Skilled at troubleshooting hardware, software, and network issues, and basic cabling.
Good working knowledge of Microsoft 365, Teams, Intune, and desktop applications.
Familiarity with security, patching, and compliance at the user level.
Able to explain technical issues clearly to non-technical colleagues.
Proactive, organised, and adaptable to new technologies.
Relevant certifications (e.g., Microsoft Modern Desktop Administrator, CompTIA A+) are a plus.If you are a skilled and ambitious 2nd Line Support Engineer looking for a new challenge, we would love to hear from you.  

To apply for the 2nd Line Support Engineer role, send your CV today, and we will review it and contact you immediately. Your Talent Solutions is a recruitment company that specialises in projects and programmes