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Job title: Amazon Connect Technical Consultant

Location: Coventry / 3 days onsite

Rates: Market / outside IR35

Our client seeks an experienced Amazon Connect Technical Consultant to join a large project. They ideally need someone 3 days a week onsite. 

Main responsbilities:

Hands-on experience configuring Connect instances, building contact flows and IVR systems, managing queues and routing profiles, and understanding the full contact centre operations including metrics and reporting

Proficiency with Amazon Connect APIs and integrating with AWS services like Lambda, Lex, and DynamoDB, plus experience connecting to CRM systems and custom applications

Strong understanding of contact centre metrics, workforce management, call quality troubleshooting, and ability to analyze performance data for optimization
If this sounds like you, please hit the apply button