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Purpose of Position:

Delivering order fulfilment to contracted service standards for a defined portfolio of clients : 50/50 split with UK and Export customers

Key Responsibilities:

* Receiving and processing of UK orders, including EDI and manual orders, and dealing with order fulfilment issues

* Receiving and processing Export orders

* Specific stock management

* Booking transport / collections

* Relevant export documentation – and the need for accuracy

* Liaising with relevant agencies

* Maintaining effective communication with the customer on order fulfilment

* Processing of invoices and resolution of invoice queries

* Effective management of and communication with 3PLs, and reporting back to client on 3PL performance

* Investigating and resolving delivery discrepancies, including raising credit notes where appropriate

* Periodic reporting as required by the contract.

* Production of month end stock reconciliation and adjustments reporting

Core Competencies:

* Attention to detail.

* Ability to work to deadlines and manage conflicting priorities.

* Effective communication – internally and externally

* Ability to interface at all levels.

* Supportive of colleagues

* Commitment to the delivery of customer service excellence

* Reliable

* IT literate

Experience and Skill Requirements:

* Good literacy and numeracy skills (equivalent to GCSE 5+in English and Maths)

* Working knowledge in basic use of MS Office

* Knowledge of INCO terms

* Previous experience of liaising with Chambers of Commerce

* Knowledge of Rural Payments Agency

* Relevant experience of a similar role covering most of the same areas

* Have worked with accounting software, preferably QuickBooks, Xero, and Sage

* Experience of using MS Excel in an Operations role

* Proactive

Hours: Monday to Friday, 9:00am – 17:30pm - They offer hybrid working 1 day a week after probation

Benefits: Holidays are 31, including bank holidays. Bupa Cash Plan, Electric Car Scheme, Free Parking, we close between Christmas and NY, option to buy or sell annual leave, Christmas/Summer Parties