Login to Apply

Complaints Handler
Location: Warwick, Warwickshire (Hybrid – 2 days working from home)
Salary: £27,000 + excellent benefits

If you’re experienced in managing customer complaints with empathy, clarity, and professionalism—and you’re ready for a new challenge—this is an opportunity to join a company that truly values its people and its customers.

About the role of Complaints Handler:

As a Complaints Handler, you’ll be responsible for taking full ownership of the complaints process, ensuring each case is investigated thoroughly and resolved fairly. You'll work closely with internal teams and external partners to deliver  outcomes and maintain high standards of customer care.

Key responsibilities of a Complaints Handler:

Investigating and resolving customer complaints from start to finish
Writing clear and well-reasoned final response letters
Conducting root cause analysis and recommending improvements
Ensuring compliance with relevant industry regulations
What we’re looking for in a of Complaints Handler:

Previous experience in complaint handling, ideally within a regulated sector
Experience of writing final resolution letters
Strong written and verbal communication skills
Ideally familiarity with Financial Conduct Act (FCA) guidelines
A proactive, customer-first mindset
What’s on offer to the successful Complaints Handler::

£27,000 salary plus a comprehensive benefits package
Hybrid working (2 days from home)
Full training and continued support
Friendly, inclusive working culture with a good work life balance
On-site parking and walking distance from Warwick Parkway Railway Station
If you're a confident and compassionate complaints professional looking for your next opportunity, this could be it