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Job Title: Service Desk Technician

Location: Hillington, Glasgow, G52

Permanent, Full time

Salary: £25-26K per annum

As a Service Desk Technician, you will be part of the CIO IT Service and Support team, maintaining end user’s devices for our colleagues across the business. Your primary responsibilities include asset management, logistic management, device configuration, wiping and/or evaluation of the IT devices and associated peripherals. You may also be required to support the Service Desk Analysts depending on demand, which would include initial triage of incoming support requests, logging them appropriately, and managing expectations.

You will provide first-class customer service by ensuring that high standards are delivered.

The role is office based, working from our office full time.

Key Responsibilities:

* Maintain and develop images/builds for end user devices

* Maintain device compliance via Microsoft Intune

* Maintain accurate asset database via asset management tool

* Configure, wipe and/or evaluate end user devices as required

* Securely wipe and dispose of devices as per ISO27001 requirements

* Conduct regular stock counts, investigating and rectifying any discrepancies

* Organise, securely package/label deliveries and collections ensuring date required is met

* Service Desk responsibilities as and when required

Why Join our team?

* 23 days paid holidays + flexible public holidays (increases with length of service)

* Company pension scheme - 3% employer contributions

* Free life assurance at 3x annual salary

* Access to discounted private healthcare & Discounted Health Cash Plan

* Annual Leave Purchase Scheme – up to 5 days!

* Access to Employee Assistance Programme – 24/7 support on Physical, Mental & Financial Well-being

* Family-friendly working policies (such as enhanced maternity & paternity leave)

* Employee Benefits & Discounts portal (discounts from a wide range of retailers plus much more!

Requirements:

* At least 1 year of proven experience in an IT support or similar technical role.

* Strong ability in using operating systems such as Android, IOS, & Windows 11.

* Experience in end user device configuration, build and wipe processes

* Ability to articulate technical language to all levels across the business.

* Experience in troubleshooting issues.

* Strong communication skills both written and verbal.

* Strong workload management and prioritization skills.

* Experience in Microsoft 365, Active Directory, Azure Active Directory, Microsoft Intune & Autopilot