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Job Title: Collections Advisor
Location: Customer & Communities – Neighbourhoods – Income Services
Hours: 36.25 hours/week
Contract: Fixed-term (until March)

We’re looking for a Collections Advisor to manage debt collection, payment arrangements, and financial support for tenants. If you're proactive, a strong communicator, and can handle sensitive financial matters, this role is for you.

Collections Advisor Key Responsibilities:

Debt Collection: Manage arrears, recharges, and sundry debts from tenants and former tenants.
Customer Outreach: Make outbound calls to discuss payment plans and negotiate solutions.
Data Management: Maintain accurate records in housing systems and financial databases.
Team Support: Collaborate with Income Officers and Rent Accounting teams to ensure timely collections.
Financial Support: Raise awareness of financial inclusion programs and refer to support services.
Campaigns: Contribute to income collection projects and initiatives.
Collections Advisor Requirements:

Customer Service Experience, ideally in debt collection or a similar role.
Strong Communication Skills for managing sensitive financial situations.
Numeracy and accuracy in handling financial data.
Problem-Solving Ability to assess situations and find effective solutions.
Tech Skills: Proficient in Microsoft Office; experience with housing management systems is a plus.
Collections Advisor Personal Qualities:

Customer-Centered: Committed to delivering excellent service.
Empathetic: Understanding of the financial challenges customers face.
Adaptable: Comfortable with change and new challenges.
Team-Oriented: Collaborative and able to work well with others.
Qualifications:

GCSE (Grade C or above) in Maths or equivalent.
Please apply online for this Collections Advisor role

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