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Our client, a prominent organisation within the public sector, is seeking a Contract Central Service Charge Team Manager to oversee and manage service charge operations on a temporary basis. This role is based in Croydon, London, and requires a professional with proven experience in managing service charge teams, ensuring accurate charges, and maintaining high levels of customer satisfaction. The successful candidate will be responsible for leading a team, coordinating service charge assessments, and ensuring compliance with relevant regulations. You will act as a key point of contact for stakeholders, manage contractual obligations, and streamline processes to improve efficiency and accuracy.

Proven experience in managing central service charge teams within a related industry

Strong leadership and team management skills

Excellent understanding of service charge calculations and regulations

Effective communication and stakeholder management abilities

Ability to oversee contractual obligations and resolve disputes efficiently

Previous experience working within a public sector organisation is desirable

This role offers an exciting opportunity to lead a dedicated team in a reputable organisation, ensuring efficient service charge management and enhancing the overall customer experience. You will benefit from a competitive temporary package, a dynamic working environment in Croydon, and the chance to make a significant contribution towards the organisation’s service delivery standards. This is an excellent opportunity for an experienced service charge management professional looking to apply their expertise within a supportive and professional setting