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Benefits: Complimentary meals during shifts, University pension scheme; generous holiday allowance
Contract: Permanent, full-time, 40 hours per week
Hours of Work: 6.45am to 3.15pm or 2.45pm to 11.15pm, rostered five days out of seven, to include Saturday and Sunday every week.
Role Overview
Reliable and enthusiastic person required for the role of Lodge Receptionist. Must have a flexible and friendly approach, able to act on own initiative, able to work alone, be self-sufficient and practical. The role requires a good level of IT literacy. Typical duties are operating reception, phone inquiries, managing mail, issuing of keys and initial response to incidents such as the fire alarm and general security associated with such a role. A period of mentoring and training is provided.
This position is full-time (40 hours per week), rostered five days out of seven, to include Saturday and Sunday every week, on the shifts detailed above. At times there may be a requirement to work other days on overtime and an occasional night to cover for sickness/annual leave of others in the team.
Main duties
Front Desk Reception and Customer Service
- Provide a friendly and informative reception service to all visitors, students, and conference guests.
- Handle enquiries received in person, by phone, or email, and direct them to the relevant department or individual.
Security and Emergency Response
- Monitor fire and security systems, ensuring the safety and security of College premises.
- Act as the College’s first responder to emergency or security incidents, taking appropriate action and liaising with emergency services as required.
Access Control and Administration
- Manage the issue and return of room keys and access cards, maintaining accurate logs and using the SALTO access software for door access management.
Patrolling and Student Support
- Conduct security patrols of the College grounds.
- Assist with maintaining good order and handling incidents involving students or visitors in collaboration with the Junior Deans.
Mail and Parcels Management
- Process incoming and outgoing mail and parcels, ensuring accurate records.
Other Duties
- Support Lodge Manager and Senior Lodge Receptionists with any additional tasks that arise, ensuring a high level of service is maintained at all times.
Experience and Qualifications
Essential
- Good command of the English language, both spoken and written.
- Ability to use a computer for email and basic tasks.
- Strong customer service skills with a focus on providing a positive experience for all visitors.
- Ability to handle emergencies with a calm and professional manner.
Desirable
- Previous experience in a public-facing role.
- Experience working within a College or similar environment.
Full training will be provided, including First Aid and Fire Marshall training