Login to Apply

Hours: 30–37.5 hours per week (4 or 5 days)
Location: Local to Hastings
Contract Type: Permanent

Are you an enthusiastic and motivated leader looking to join a friendly and supportive primary care team? A well-established GP practice local to Hastings is seeking an experienced Practice Manager to help lead the organisation, support staff, and drive service improvements for approximately 14,000 patients.

This is a varied and rewarding position, working across two modern sites, supported by an established management team including an Operations Manager, HR & Premises Manager, Data Manager and Finance Lead, alongside highly supportive GP Partners.

Main Duties of the Role

As Practice Manager, you will play a key role in the day-to-day and strategic operation of the practice. Responsibilities include:

Leadership & People Management

*

Providing supportive and effective leadership to all staff.

*

Ensuring staff wellbeing, conducting appraisals, performance management, and supporting HR processes in collaboration with the HR Manager.

*

Workforce planning to ensure appropriate skills and training across the team.

Stakeholder Engagement

*

Attending and contributing to meetings with the PCN, ICB, PPG, and other local stakeholders.

*

Promoting strong collaborative working relationships across the locality.

Business & Strategic Development

*

Identifying opportunities for practice growth and operational improvements.

*

Developing and implementing strategic plans in partnership with the clinical team and management colleagues.

*

Supporting the preparation of business cases for new services.

Compliance & Governance

*

Ensuring CQC compliance and adherence to NHSE contractual requirements.

*

Overseeing the significant event and complaints processes.

*

Maintaining up-to-date practice policies and procedures.

*

Ensuring legal compliance, including employment legislation.

Operational & Financial Management

*

Overseeing day-to-day operations to ensure smooth delivery of patient services.

*

Working with the Finance Lead and Partners on financial planning and performance.

*

Managing payroll (outsourced) and pension processes in partnership with suppliers.

*

Exploring opportunities to optimise income and reduce expenditure.

*

Ensuring QOF and commissioned service targets are achieved.

Facilities, IT & Safety

*

Managing practice IT systems and ensuring DSPT compliance.

*

Overseeing estates and facilities, including health and safety and risk assessments.

*

Managing contracts and maintenance of equipment and services.

*

Supporting practice continuity planning and development projects.

Person Specification

Essential

*

Strong literacy and numeracy skills suitable for managing a small to medium-sized business.

*

Experience managing multidisciplinary teams.

*

Experience in performance management, including appraisals and staff development.

*

Proven ability to implement and oversee projects successfully.

*

Experience with HR processes, workforce planning, and staff development.

Desirable

*

Leadership or management qualification.

*

Experience working within a healthcare or primary care environment.

Additional Information

This post requires a Disclosure and Barring Service (DBS) check, as covered by the Rehabilitation of Offenders Act (Exceptions Order) 1975