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Customer Service Executive Salary £26,000 Newcastle Upon Tyne NE11 0RU

Do you have customer service experience? Looking to elevate your career? Join us as a Customer Service Executive as we celebrate yet another record-breaking year of growth. Embark on an exciting journey with Smart IT, a dynamic and rapidly expanding IT Solutions provider, at the forefront of technological innovation in the North East!

Benefits of being a Customer Service Executive:

Weekends Off: Embrace a work-life balance with absolutely no weekend work.
Training Excellence: Dive into fully paid training and an ongoing development program to keep your skills sharp and your career on the rise.
Earning Potential: A very competitive basic salary based on your experience.
Limitless Growth: Ride the wave of our yearly growth, offering boundless opportunities to elevate your career.
Time Off Benefits: Enjoy competitive holiday entitlement, and here's the cherry on top – paid holiday on your Birthday!
Wellness Perks: Pedal into health with the Cycle to Work scheme, ensure your child's care with the Childcare Voucher scheme, and plan for the future with our Company Pension scheme.
Free Parking: Park your worries aside with the added perk of free parking.Customer Service Executive Role and Responsibilities:

Investigate and respond to customer queries, utilising our advanced CRM system
Provide quotes for small projects and adjust service contracts as needed
Identify recurring issues, collaborating with the service delivery manager to prevent recurrence
Ensure customers receive top-notch service quality, measuring and analysing customer feedback
Conduct meetings with new customers, guiding them through the onboarding process
Communicate extensive product and service information effectively to customers
Conduct surveys and compile reports based on customer feedback on products and services
Resolve customer complaints and queries with efficiency and professionalism
Identify potential leads for the Sales TeamRequired skills of a Customer Service Executive:

Exceptional communication skills
Minimum 2 years customer service experience
Valid driving license and own vehicle:
Excellent interpersonal skills: Forge connections effortlessly, making every interaction memorable.
Strong organisational and multitasking abilities: Juggle tasks with finesse and maintain impeccable organisational skills.At Smart IT, we don't just follow trends; we set them. Join us, and be a part of a company that values innovation, fosters professional development, and rewards excellence. Be a key player in a company that's making waves, seize this opportunity and APPLY TODAY WE WANT TO SPEAK TO YOU