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Customer Service Advisor - 1 month contract with potential for extensions

If you believe everyone deserves a safe, well-maintained home and you've got the empathy, grit and communication skills to make that happen, then this role could be your next meaningful move. Moxie People are proud to be partnering with a values-led housing provider to find someone who'll bring warmth, clarity and purpose to every customer interaction.

About the role

You'll be the first point of contact for tenants reporting repairs and maintenance issues- listening carefully, asking the right questions, and making sure every job is raised accurately and efficiently. Whether it's booking basic repairs or escalating complex cases to the scheduling team, you'll be the calm, capable voice that helps people feel heard and supported.

You'll work closely with contractors, trade teams and schedulers to keep things moving and ensure repairs are completed on time. It's a busy, office-based role where your ability to triage, problem-solve and advocate for customers will make a genuine impact.

What's on offer

£28,972 salary / £19ph
1 month contract, with potential to extend
Office-based in Cardiff
Supportive, inclusive team culture
Clear KPIs focused on customer satisfaction
A chance to work with a purpose-led organisation making a real differenc About you

You'll thrive here if you've worked in a contact centre or customer service role before, specifically in housing, repairs or maintenance. You'll need strong admin skills, a good grasp of building repairs, and the confidence to challenge processes when needed. Most importantly, you'll care deeply about doing right by people and keeping promises.

How to apply

If this sounds like your kind of role, we'd love to hear from you. Apply now or reach out to Hayley or Bridgette at Moxie People for a friendly chat - we'll guide you through the process and make sure you feel supported every step of the way