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Customer and Administration coordinator

Graduate Opportunity!

Walton-on-Thames

Up to £28,000 DOE

Job Overview

We are looking for an organised, proactive, and people-focused Customer Service & Administration Manager to join our team. This role is ideal for someone who enjoys helping customers, managing admin tasks, and improving internal processes. You'll be at the heart of daily operations, helping ensure everything runs smoothly and customers receive excellent service. This role has room to grow into more senior admin, customer service, or office management roles. Ongoing training and support will be provided to help you succeed and develop.

Key Responsibilities

Customer Service

Respond to enquiries, bookings, and complaints via email, phone, and messaging platforms.
Ensure all customer interactions are recorded accurately and professionally.
Share updates and feedback with relevant internal teams to improve service delivery.Administrative Support

Oversee online booking systems and monitor for anomalies or trends.
Maintain organised records and ensure accuracy in all admin processes.
Assist with onboarding and training of new administrative team members.Reporting & Process Improvement

Prepare basic monthly activity and customer service reports for management.
Suggest improvements to workflows, communication templates, and tools.
Support new business initiatives with setup tasks and client communication.

What We're Looking For

Excellent written and verbal communication skills.
Strong organisational skills and attention to detail.
Confidence with tools like Gmail, Excel or Google Sheets, and booking systems.
A calm, friendly, and solution-focused approach to customer queries.
Self-starter who can work independently and identify issues or opportunities.

Experience & Qualifications

Degree educated
Experience in customer service, administration, or office support is preferred.
No specific qualifications required.
Familiarity with logistics, scheduling, or operational workflows is a bonus.

If you enjoy making things run smoothly, solving problems, and providing great service, we'd love to hear from you. You'll join a supportive and growing team where your voice matters and your work has a real impact